Service Manager II - Laconia, NH
On-site · Laconia, New Hampshire, United States
Job Summary
Service Manager II at VIP in Laconia, NH leads and develops the automotive service team to deliver exceptional customer experiences. Responsibilities include ensuring safety, performing duties of the Assistant Manager, hiring and developing associates, ensuring LMS and vendor training, overseeing ASE certifications, properly scheduling the team to meet customer needs, communicating effectively, assigning and dispatching work orders to technicians, leading regular meetings, maintaining facility and equipment, and ensuring compliance with service codes, ethics, and regulations. The role emphasizes coaching, process execution, and VIP program standards to drive high-quality service delivery.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Equivalent combination of education and experience
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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