Service Manager II - Keene, NH
On-site · Keene, New Hampshire, United States
Job Summary
Service Manager II leads a VIP service team to deliver exceptional customer experiences, emphasizing safety and compliance. Responsibilities include hiring and developing a superior team, scheduling to meet customer needs, guiding daily operations, coordinating communications, overseeing service-desk activity, and ensuring adherence to policies and VIP standards. The role requires strong leadership, automotive servicing knowledge, LMS training, vendor training, ASE certifications, and adherence to safety, ethics, and regulatory requirements.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
- State Inspection License Required (where applicable)
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