Service Manager II - Bennington, VT
On-site · Bennington, Vermont, United States
Job Summary
Service Manager II (SMII) in Bennington, VT oversees service department operations, leads a team to deliver an exceptional customer experience, enforces safety and compliance, manages scheduling and workflow, and develops associates through training and coaching. Responsibilities include hiring and developing a superior team, ensuring all associates complete required LMS and vendor training, achieving VIP program standards, coordinating communications and daily huddles, commanding dispatch and work-order assignment to technicians, ensuring facility and equipment maintenance, and upholding service-code ethics and regulatory requirements. The role requires strong leadership, customer-service focus, automotive service knowledge, and the ability to manage a 5-day, 50-hour work week in a busy service environment.
Required Qualifications
- Two years related experience in automotive service management
- Completion of two-year college or technical school program recommended
- Current, valid driver’s license issued in state of residence
- Equipment Safety Certification
- ASE Certification C1 – Service Consultant required
- State Inspection License Required (where applicable)
- ASE Certification P2 – Parts Specialist recommended
- ASE Certification G1 – Maintenance and light repair recommended
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