Service Manager #HP
$31,200,000–$52,000,000 year
On-siteTerrell, Texas, United States
Job Summary
Oversee day-to-day operations of the Service Department, focusing on teamwork, safety, customer satisfaction, and profitability. Collaborate with department heads to meet company goals, recruit, train, and develop a high-performing team of technicians and support staff. Monitor technician training requirements, oversee repair work for accurate and timely completion, and manage warranty claims, service quotes, and administrative duties. Conduct regular department meetings to discuss service work, safety, financial performance, and company updates while ensuring adequate resources to meet customer needs. Uphold safety standards across all operations. Requires heavy equipment industry experience, 3+ years in supervisory roles, and proficiency in dealer business systems.
Required Qualifications
- 3+ years of supervisory experience with proven success in customer service and service department operations
- Strong problem-solving skills and the ability to meet the needs of customers, employees, and OEM equipment suppliers
- Self-starter with a sense of urgency and a commitment to delivering results
- Excellent organizational, communication, and people skills
- Proven ability to recruit, train, and motivate high-performing teams
- Proficiency in Microsoft Office products and dealer business systems
- Knowledge of federal and state safety regulations related to shop and job site operations
- Valid driver's license with a clean driving record
Desired Qualifications
- Prior dealership service experience in the heavy equipment industry strongly preferred
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