Service Manager
$70,000–$80,000 year
On-siteWest Chester, Pennsylvania, United States
Job Summary
Lead, coach, and manage a team of field service technicians while scheduling service calls, installations, and maintenance jobs efficiently. Monitor job progress to ensure quality work, safety compliance, and customer satisfaction, and maintain strong relationships with clients by addressing concerns promptly. Implement service policies, procedures, and quality control standards, and manage parts inventory, equipment tracking, and fleet maintenance. Analyze service metrics and prepare reports for senior management, assist in hiring and performance evaluations, and coordinate with sales and project teams. Ensure compliance with all relevant industry codes, safety regulations, and company policies.
Required Qualifications
- 2+ years of supervisory or managerial experience
- Strong technical understanding of the relevant trade
- Excellent leadership, communication, and problem-solving skills
- Proficient in-service management software and scheduling tools
- Ability to manage multiple priorities and work in a fast-paced environment
- Valid driver's license and clean driving record
Desired Qualifications
- Familiarity with industry regulations and local codes
- Experience with dispatching software (ServiceTitan)
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