Service Manager
$49,900–$55,000 year
On-sitePortland, Oregon, United States
Job Summary
Oversee front desk operations, including appointment scheduling, member check-ins, and managing phone calls. Lead, train, and motivate the customer service team through regular meetings, performance reviews, and staff scheduling to ensure adequate coverage during operating hours. Implement customer service protocols to streamline member interactions, handle escalated concerns with empathy, and analyze feedback to improve processes. Utilize practice management software for accurate records and collaborate with the veterinary team for seamless care coordination. This full-time role involves flexible hours including evenings and weekends in a fast-paced environment requiring multitasking and patience.
Required Qualifications
- Minimum of 3 years of experience in a customer service management role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to communicate, verbal and written with all levels internally and externally effectively and professionally
- Ability to handle stressful situations with a calm and professional demeanor
- Positive attitude with the ability to take on initiatives and challenges in stride
- Provide customer support via phone and electronic communications, inbound and outbound customer support
- Full-time position with flexible hours, including some evenings and weekends
Desired Qualifications
- preferably in a veterinary or healthcare setting
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