Service Manager (German Speaking)
On-siteSofia, Sofia-Capital, Bulgaria
Job Summary
Manage operational delivery of managed service engagements, ensuring service quality and stable operations aligned with ISO 20000 certified service management standards. Collaborate with engineering, DevOps, architecture, and security teams to maintain service reliability, drive continuous improvement, and ensure smooth day-to-day operations for clients. Utilize German language skills (C1 or above) for daily client communication, reporting, and documentation. This role requires a solid foundation in service management or IT operations and is suitable for someone ready to take ownership of client engagements. Certification sponsorship for ITIL and ISO 20000 is available through training programs and mentoring from senior colleagues.
Required Qualifications
- solid foundation in service management
- IT operations
- ISO 20000 certified service management standards
- German language skills (C1 or above)
- responsibility for the operational delivery of managed service engagements
- ensure service quality
- ensure stable operations
- collaborate with engineering, DevOps, architecture, and security teams
- maintain service reliability
- drive continuous improvement
- ensure smooth day-to-day operations for our clients
- ready to take ownership of client engagements
Desired Qualifications
- ITIL certification
- mentoring from senior colleagues
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