SERVICE MANAGER
$70,304–$85,000 year
On-site · Woodland, California, United States
Job Summary
Service Manager responsible for establishing and maintaining an efficient, quality, and profitable Service Department; supervise technicians, train staff, manage customer communications, and expand the client base while ensuring compliance with company policies and safety regulations. The role involves coordinating field service, handling warranty claims, managing paperwork and inventory, driving labor efficiency and profitability, and collaborating with Sales, Parts, and Administration to deliver high-quality service and customer satisfaction.
Required Qualifications
- Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance
- Ability to understand and solve customer problems and needs
- Excellent oral expression and speech clarity
- Strong attention to detail
- May require long hours seated and/or at a computer
- Requires some outdoor activity including field service with technician
- May be exposed to contaminants, pollutants, and gases
- Sound levels may be loud due to tool usage and machinery
- Reporting relationships: You report directly to your Store Manager and interact with multiple departments
- Principal Duties: oversee service scheduling, warranty management, training, and customer communication
- Comply with safety policies and regulatory requirements (USDOT, OSHA, EPA, EEOC/ADA)
- Leadership and personnel management skills
- Quality assurance and performance measurement
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