Service Manager
$80,000–$120,000 year
On-site · Cuyahoga Falls, Ohio, United States
Job Summary
The Service Manager will oversee the service department, lead a service team to deliver high-quality client service, develop and enforce service policies, monitor performance metrics, and drive process improvements. Responsibilities include handling escalated customer issues, training service staff, managing the department budget, ensuring regulatory compliance, collaborating with other departments for seamless service delivery, and maintaining knowledge of industry trends to continuously enhance service offerings. The role requires strong leadership, exceptional communication, metric-driven decision-making, and a customer-focused mindset to maintain superior service standards.
Required Qualifications
- Bachelor's degree in Business Administration, Management, or a related field
- Minimum of 5 years of experience in a service management role or similar position
- Proven track record of successfully managing teams and improving service delivery
- Experience in developing and implementing service strategies and processes
- Familiarity with industry standards and best practices in service management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze service metrics and implement improvements
- Proficiency in using service management software and tools
- Strong problem-solving and decision-making abilities
- Ability to work under pressure and manage multiple priorities
- Customer-focused mindset with a commitment to delivering high-quality service
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