Service Manager - Fire & Security Systems
$45,000–$55,000 year
On-siteHarlow, England, United Kingdom
Job Summary
Manage day-to-day tasks within the Service Department to ensure all site service, maintenance, and commissioning contracts are completed timely and cost-effectively. Initiate and maintain an effective planning system to control key aspects of service management while supervising and training all department members, including apprentices. Identify small works opportunities on client sites, organize pricing and quotations, and secure orders for refurbishment or new installations. Prepare necessary paperwork and reports, communicate efficiently across the company, and remain hands-on when required to ensure client satisfaction. Trigger timely issuance of client invoices and provide ongoing recommendations to improve department performance.
Required Qualifications
- Relevant qualifications FIA/NSI/LPCB/C&G etc
- Excellent inter-personal communication and negotiation skills
- Self-motivation and ability to organise own time effectively as well as to motivate and advise others to schedule their own workloads
- Good presentational skills; able to present complex ideas at the appropriate level to both technical and non-technical audiences
- Experience of managing multiple simultaneous activities and leading teams
- MUST have previous experience with systems, Fire/CCTV/Access Control, etc
- Ability to Effective scheduling and execution of all site services work within agreed time frames and costs, all while maintaining our customer service ethos
- Experience within the service/maintenance industry, or/and Fire & Security systems
- Possess a clear record with zero criminal convictions of any kind
- meet with the requirements to pass a CRB / DBS check
- meet with the requirements to pass the full screening process required in the security industry
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