Service Manager
On-site · Fort Worth, Texas, United States
Job Summary
Service Manager role at Bridgestone Retail Operations, leading and coaching an auto service team, overseeing technicians, coordinating with customers, driving sales, and ensuring high-quality service and customer satisfaction. Responsibilities include assigning and scheduling work, hiring/training the auto service team, maintaining quality standards, managing customer interactions, handling paperwork and financial transactions, and providing frontline insights to optimize revenue. Requires HS diploma/equivalent, 4 years auto service experience, 1 year of service-manager or service-writer experience, leadership and recruitment skills, and valid driver's license; preferred 2-year degree and ASE certifications. Emphasizes team development, integrity, and a commitment to serving customers with superior quality.
Required Qualifications
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving - customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have valid automotive driver's license at all times in order to test drive customer's vehicles
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