Service Manager
$31,200–$31,200 year
On-siteJoplin, Missouri, United States
Job Summary
Create, assign, and monitor work orders using the T3 platform to track service intervals and diagnose issues across hundreds of makes and models. Coordinate and supervise Heavy Equipment Maintenance Technicians, scheduling repairs for both customer and company-owned rental equipment. Maintain customer relationships to ensure satisfaction and promptly resolve inquiries or complaints. Manage employee training, development, and a safe work environment while responding to assigned duties as needed. This role operates Monday through Friday, 7:00 AM to 5:00 PM at the Joplin, MO facility. Ideal candidates bring three years of maintenance experience, industry knowledge, and a background in construction or field service.
Required Qualifications
- Industry knowledge (this can be in the rental industry or a related construction field)
- Ideally three years of maintenance and service experience
- Strong interpersonal and problem solving skills
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
- Competitive, but thrive in a team oriented environment
- Superior customer service, teamwork and verbal/written communication skills
- High School diploma
- Trade school certificate
- Experience in field service, maintenance and repair
- Experience leading maintenance teams
- Valid driver's license with acceptable driving record
- Must be at least 21 years old to operate company vehicle
- Must be able to move, stand, stoop and bend freely
- Must be able to lift up to 50 pounds at times
- Passing a 10 panel drug screen
- Passing a background check
Desired Qualifications
- Experience and/or a background in the construction industry
- Experience leading maintenance teams
- Experience in field service, maintenance and repair
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