Service Manager
$75,000–$95,000 year
On-siteOdenton, Maryland, United States
Job Summary
Use the T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues by pulling data from hundreds of makes and models. Coordinate and supervise the quality performance of heavy equipment maintenance technicians, scheduling repairs for both customer and company-owned rental equipment. Maintain and nurture existing customer relationships to ensure satisfaction, promptly resolving inquiries, requests, complaints, and communications. Manage employee training and development while maintaining a safe work environment. Lead a team of mechanics in Odenton, MD, with a Monday-to-Friday schedule from 7:00 AM to 5:00 PM.
Required Qualifications
- Industry knowledge (this can be in the rental industry or a related construction field)
- Ideally three years of maintenance and service experience
- Valid driver's license with acceptable driving record
- Must be at least 21 years old to operate company vehicle
- Must be able to move, stand, stoop and bend freely
- Must be able to lift up to 50 pounds at times
- Must pass a 10 panel drug screen
Desired Qualifications
- High School diploma
- Trade school certificate
- Experience in field service, maintenance and repair
- Experience leading maintenance teams
- Experience and/or a background in the construction industry
- Strong interpersonal and problem solving skills
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
- Competitive, but thrive in a team oriented environment
- Superior customer service, teamwork and verbal/written communication skills
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