Service Manager
On-siteFort Worth, Texas, United States
Job Summary
Manage the service department by swiftly responding to resident requests within 24 hours and assigning service requests to qualified personnel. Lead the maintenance team through mentorship, coaching, and scheduling 5-day vacancy turns while overseeing on-call rotations. Execute multi-skilled duties ranging from HVAC and electrical work to pool maintenance, painting, and groundskeeping to keep properties pristine and address emergencies. Nurture vendor relationships, oversee inventory, and maintain a well-stocked shop without unnecessary spending. Craft cost-saving initiatives, manage the OpEx maintenance budget, and streamline purchasing through Appfolio. Ensure vacant apartments are ready for move-ins with top-notch repairs.
Required Qualifications
- HVAC Certified
- Proven experience as an HVAC Service Manager or a similar role
- Strong knowledge of HVAC systems, components, and controls
- Leadership and team management skills with a focus on collaboration
- Excellent problem-solving and decision-making abilities
- Familiarity with budgeting and cost control principles
- Practical communication skills for interactions with team members, vendors, and residents
- Relevant certifications and licenses in HVAC systems
- Valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
- Ability to lift 50+ lbs and walk multiple flights of stairs daily
- Strong customer service skills and a can-do attitude
- Possess own basic tools
- Must be available for weekends
Desired Qualifications
- Familiarity with property management operations is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.