Service Manager
On-siteCrowley, Louisiana, United States
Job Summary
Oversee maintenance operations and inventory while leading the service department to ensure efficient work order resolution. Swiftly respond to resident requests within 24 hours and assign service requests to qualified personnel for a 5-day vacancy turn. Guide the maintenance team's hours, focus, and on-call rotation, and lead from the front by performing technician and groundskeeper duties. Craft cost-saving initiatives, manage budgets effectively, and streamline purchasing through Appfolio. Maintain a well-stocked maintenance shop, nurture vendor relationships, and keep grounds pristine while addressing emergencies and property hazards.
Required Qualifications
- HVAC Certified
- Proven experience as an HVAC Service Manager or a similar role
- Strong knowledge of HVAC systems, components, and controls
- Leadership and team management skills with a focus on collaboration
- Excellent problem-solving and decision-making abilities
- Familiarity with budgeting and cost control principles
- Practical communication skills for interactions with team members, vendors, and residents
- Relevant certifications and licenses in HVAC systems
- Valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
- Ability to lift 50+ lbs and walk multiple flights of stairs daily
- Strong customer service skills and a can-do attitude
- Must be available for weekends
Desired Qualifications
- Familiarity with property management operations is a plus
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