Service Manager
$62,000–$100,000 year
On-siteTroy, Missouri, United States
Job Summary
Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach. Partner with the Store Manager to interview, select, and train service technicians while evaluating their knowledge, skills, and performance. Assist in overseeing daily work orders, assigning time, tools, materials, and equipment, and provide technical expertise for diagnosing general and complex service requests. Support store performance goals including service sales dollars, gross profit, customer satisfaction, employee safety, and productivity. Maintain high standards for store cleanliness, inventory management, and safe operations of all tools and equipment. Ensure adherence to company policies, procedures, and safety standards while resolving escalated customer concerns promptly. Lead a culture of safety, accountability, and operational excellence within the service and sales teams. Perform other duties as directed by leadership.
Required Qualifications
- 3+ years' experience in the automotive repair industry as a technician, service advisor, or service manager
- Valid Drivers' License
- Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands
- A strong belief in safety
- Alignment with company mission, vision, and values
- Strong work ethic with a commitment to results
- Strong team player with the ability to adapt to diverse team members
- Ability to perform in a fast paced/high volume environment
- Excellent verbal and written communication skills
- A high level of time management, accountability, and prioritization skills
- Ability to be organized, problem solve and be solution oriented
- Self-motivated, goal- oriented, and driven to accomplish department goals
- Strong critical thinker with a high level of attention to detail
- Highly-customer centric and master relationship builder
- Proficient in Microsoft Office (Outlook, Teams, Etc.)
- All candidates agree to complete a selection assessment and pre-employment screenings
Desired Qualifications
- Previous experience supporting or mentoring technicians
- Strong technical acumen of automotive repair standards, tools, processes, etc.
- Proficient in Point of Sales systems (VAST) strongly preferred
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