Service Manager

Lead the high-volume service department by effectively managing technician dispatching and shop workflow while holding the team accountable to established processes. Coach, mentor, and manage service advisors through ongoing training, performance evaluations, and regular one-on-one meetings to help them reach their full potential. Maintain above-average customer service scores by assisting guests professionally, retaining current customers, and encouraging repeat business. Collaborate with other dealership departments to accomplish common goals and ensure consistent, reliable operations.