Service Manager, Customer Engineer - ESMC Long-Term Assignment
On-siteHsinchu, Taiwan, Taiwan or Tainan, Taiwan, Taiwan
Job Summary
Manage professional Customer Engineers for the TSMC global account in Germany, adapting business unit plans to address operational challenges and guiding technical discussions. Coach local managers to foster mutual trust with European counterparts, execute daily clean desk protocols, and upskill the team through structured mentorship programs. Develop and maintain customer relationships by hosting weekly meetings, aligning on tool uptime and critical issues, and driving margin improvements for CSA/TKM/I&W. Execute system installation planning, manage RMA procedures, and oversee financial forecasts and cost efficiency for the district. Provide formal updates, establish performance appraisals, and initiate necessary reports while serving as the prime interface with Product Divisions.
Required Qualifications
- 2~3 years above people management or leader experience
- At least 7 years of working experience in Semiconductors
- equipment supplier (vendor site) experience
- Must have both English and Chinese communication skill
- Travel: Yes, 50% of the Time
Desired Qualifications
- after service business acumen is preferred
- Customer interface experience
- Experience in field service team in vendor
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