Service Manager
On-siteMount Hope, West Virginia, United States
Mount Hope, West Virginia, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Lead the Fixed Operations department by driving profitability, managing technician productivity, and overseeing workflow to ensure operational excellence. Direct the performance of service advisors and technicians while maintaining high customer satisfaction scores and retention rates. Monitor fixed operations reporting, warranty administration, and dealership KPIs to achieve department goals. Utilize dealership management systems and manufacturer processes to optimize service delivery.
Required Qualifications
- Proven experience as a Service Manager in a franchised automotive dealership
- Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction
- Ability to lead, motivate, and develop service advisors, technicians, and support staff
- Excellent communication, leadership, and organizational skills
- A commitment to delivering an outstanding customer experience while achieving department goals
- Experience with dealership management systems and manufacturer processes
Desired Qualifications
- General Motors dealership experience is a significant advantage
- Strong understanding of warranty administration, fixed operations reporting, and dealership KPIs
- History of improving customer satisfaction scores and department performance
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