Service Manager
On-site · Ocala, Florida, United States
Job Summary
Service Manager role at Cumberland International Trucks in Ocala, FL, overseeing the Service Department and leading a high-performing team to deliver exceptional customer experiences. Responsibilities include managing daily operations, coaching and developing technicians, strengthening customer relationships, driving productivity and profitability, ensuring warranty compliance and documentation, maintaining technical knowledge, and collaborating across departments to achieve dealership goals. Strong emphasis on leadership, communication, process improvement, and a culture of teamwork.
Required Qualifications
- 5+ years of technical experience in the medium/heavyduty truck industry
- Technician training such as ASE and/or OEM certifications (desired)
- Strong internal and external customer service abilities
- Familiarity with warranty processes and guidelines
- Proven ability to lead others in a positive, empowering way
- Strong written and verbal communication skills
- High degree of product and technical knowledge
- Strong organizational abilities and comfort with multitasking
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