Service Manager | Commission-Based - Tonkin Family of Dealerships
$180,000–$300,000 year
On-sitePortland, Oregon, United States
Job Summary
Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction. Oversee service department operations, including workflow, scheduling, and quality control, while maintaining strong relationships with customers to ensure their needs are met promptly. Monitor key performance indicators and implement strategies to improve efficiency and profitability, ensuring compliance with manufacturer warranty policies and dealership procedures. Collaborate with sales and parts departments to drive overall dealership success and handle escalated customer concerns with professionalism.
Required Qualifications
- Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership
- Strong knowledge of automotive service operations, warranty processes, and dealership systems
- Proven leadership skills with the ability to motivate and develop a team
- Excellent customer service, communication, and problem-solving abilities
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.)
- Valid driver's license and clean driving record
- 18 years or older
- Able to pass a criminal background check
- Able to pass a drug screen
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