Service Manager | Commission-Based - Genesis of Portland
$120,000–$180,000 year
On-site · Portland, Oregon, United States
Job Summary
Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction while overseeing service department operations, workflow, scheduling, and quality control. Maintain strong customer relationships, monitor KPIs to improve efficiency and profitability, ensure compliance with warranty policies, collaborate with sales and parts, and resolve escalated customer concerns to drive a positive service culture. Benefits include health coverage, 401(k), paid time off, and employee discounts; join a family-owned Tonkin dealership network focused on stability, growth, and promotion opportunities.
Required Qualifications
- Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership
- Strong knowledge of automotive service operations, warranty processes, and dealership systems
- Proven leadership skills with the ability to motivate and develop a team
- Excellent customer service, communication, and problem-solving abilities
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.)
- Valid driver’s license and clean driving record
- Corporate hiring requirements: 18 years or older with a clean driving record, a valid driver's license, able to pass a criminal background check, and a drug screen.
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