Service Manager

Oversee daily service department operations by leading and coaching service advisors, technicians, and support staff while managing scheduling, repair order quality, and vehicle delivery timelines. Ensure outstanding customer satisfaction through prompt concern resolution and maintain compliance with manufacturer standards, company policies, and safety regulations. Monitor workflow, technician productivity, and shop efficiency to maximize performance, review financial performance, control expenses, and achieve sales and profitability goals. Collaborate closely with the Parts Department to ensure timely parts availability and recruit, train, and retain top-performing team members to foster a positive, accountable environment.