Service Manager

Manage customer relationships and operational teams to ensure SLA compliance, high CSAT scores, and continuous service improvement. Conduct monthly operational reviews with clients, evaluate service delivery, and resolve urgent incidents regarding policy processing bottlenecks. Facilitate service management meetings to discuss process enhancements and action plans. Work in a hybrid model between office, home, and client sites, with flexibility for up to 30 days abroad annually. Join the Customer Success Services team of 45 colleagues within a growing insurance company transforming the industry.