Service Manager - CAT Dealership
On-siteKansas City, Missouri, United States
Kansas City, Missouri, United StatesOn-siteFull Time
Full Time
Job Summary
Service Manager at Wiese USA leads a team of service technicians and support staff in a fast-paced material handling equipment service operation. Responsible for dispatching and scheduling daily service, managing work orders, monitoring KPIs, enforcing safety and OSHA standards, and overseeing budgets and service-revenue growth. Builds and maintains customer relationships, drives process improvements, and ensures high-quality service delivery and professional development of the team.
Required Qualifications
- 5+ years of experience in service operations, in a leadership position
- Strong technical knowledge of forklifts or similar equipment preferred
- Proven leadership, coaching, and team management skills
- Excellent customer service and relationship management abilities
- Strong organizational and problem-solving skills
- Proficiency with service management software and Microsoft Office
- Familiarity with OSHA safety regulations
Desired Qualifications
- 5+ years of experience in service operations in a leadership position
- Strong technical knowledge of forklifts or similar equipment
- Proven leadership, coaching, and team management skills
- Excellent customer service and relationship management abilities
- Strong organizational and problem-solving skills
- Proficiency with service management software and Microsoft Office
- Familiarity with OSHA safety regulations
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