Service Manager - CAT Dealership
On-siteWichita, Kansas, United States
Job Summary
Service Manager at Wiese USA leads a technician team in a fast-paced material handling service operation. Responsibilities include recruiting, training, scheduling, and supervising service technicians and support staff; managing dispatch, scheduling, and work orders; building strong customer relationships with timely service and issue resolution; monitoring technician performance with KPIs and implementing process improvements; enforcing OSHA and company safety standards; managing budgets, reviewing billing accuracy, and driving service revenue growth; coordinating with parts and operations teams to secure necessary components; and identifying opportunities to reduce downtime and enhance service delivery. Requires 5+ years in service operations leadership, strong leadership and coaching abilities, excellent customer service, and proficiency with service management software and Microsoft Office, plus familiarity with OSHA regulations.
Required Qualifications
- 5+ years of experience in service operations, in a leadership position.
- Strong technical knowledge of forklifts or similar equipment preferred.
- Proven leadership, coaching, and team management skills.
- Excellent customer service and relationship management abilities.
- Strong organizational and problem-solving skills.
- Proficiency with service management software and Microsoft Office.
- Familiarity with OSHA safety regulations.
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