Service Manager - CAT Dealership
On-siteBaltimore, Maryland, United States
Baltimore, Maryland, United StatesOn-siteFull Time
Full Time
Job Summary
Service Manager at Wiese USA in Baltimore, MD leads a team of service technicians in a fast-paced material handling equipment service operation, overseeing dispatching, scheduling, work orders, and KPI tracking while driving customer satisfaction, safety, and process improvements. The role emphasizes leadership, customer relationship management, budget oversight, and ensuring timely service delivery with strong technical knowledge of forklifts or similar equipment and proficiency in service management software and MS Office.
Required Qualifications
- 5+ years of experience in service operations in a leadership position
- Strong technical knowledge of forklifts or similar equipment
- Proven leadership, coaching, and team management skills
- Excellent customer service and relationship management abilities
- Strong organizational and problem-solving skills
- Proficiency with service management software and Microsoft Office
- Familiarity with OSHA safety regulations
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