Service Manager
$100,000–$120,000 year
On-siteLower Hutt, Wellington Region, New Zealand
Job Summary
Lead the day-to-day operation of a busy multi-franchise workshop and front-line service team, overseeing productivity, efficiency, and workflow while driving sales, gross profit, and customer satisfaction targets. Manage service department performance, support Service Advisors and Technicians, and ensure manufacturer standards, warranty processes, and compliance requirements are met. Identify opportunities to improve processes, customer experience, and department performance while fostering a positive, accountable, and team-focused environment. This role offers a competitive salary plus monthly incentives and a company drive car within a successful family-owned dealership group.
Required Qualifications
- Applicants must be a NZ resident or have a valid NZ work visa
Desired Qualifications
- proven experience as a Service Manager in the automotive industry
- strong workshop and service department knowledge
- experience in a franchise dealership environment
- excellent people leadership skills
- a practical, solutions-focused approach
- strong customer service standards
- confidence managing performance, workflow and department results
- the ability to build trust and bring people with you
- a calm, professional approach in a busy environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.