Service Manager
$840,000–$840,000 year
On-siteNeenah, Wisconsin, United States
Job Summary
Lead and manage the service department team, including technicians, service advisors, and support staff, while providing ongoing training, mentorship, and coaching to foster a positive, collaborative work environment. Ensure high guest satisfaction by addressing concerns, handling complaints professionally, and collaborating with guests to identify needs and provide personalized service recommendations. Oversee scheduling, manage inventory and parts ordering, monitor daily performance metrics, and meet financial goals for labor and parts sales through budget management and report analysis. Coordinate closely with sales and parts departments to ensure smooth transitions and availability. Schedule Monday through Friday from 7:00 am to 4:00 pm with an annual earning potential up to $95,000.
Required Qualifications
- Proven experience in automotive service management or a similar role, with a strong understanding of service operations
- Excellent leadership, organizational, and communication skills
- Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy
- Knowledge of automotive repair processes, systems, and technologies
- Ability to manage and motivate a team to meet performance goals
- Strong financial acumen and experience with budgeting and reporting
- Familiarity with service software and dealership management systems
- Valid driver's license with a clean driving record
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