Service Manager
On-siteLeague City, Texas, United States
Job Summary
Manage and direct associates in the Boat Service area, overseeing inventory control, service, warranty, rigging, delivery, detail, and parts activities. Schedule and assign work orders to ensure timely completion while maintaining a safe, clean, and secure environment. Support financial goals for Service and Parts Sales, gross margin, inventory shrinkage, and payroll. Coordinate training, prepare weekly schedules, and conduct performance appraisals to coach and motivate the team. Resolve customer and associate issues, manage special events like boat shows, and ensure accurate warranty claims and unit deliveries. Assist the Boat Manager in staffing and executing supervisory responsibilities in accordance with company policies.
Required Qualifications
- 2-4 years in Retail Boating or similar industry
- Supervisory experience
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
- Regularly performs computer work
- Walks and stands
- Occasionally sits and lifts up to 50lbs
Desired Qualifications
- Supervisory experience is a plus
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