Service Manager
$200,000–$200,000 year
On-siteGreen Bay, Wisconsin, United States
Green Bay, Wisconsin, United StatesOn-siteFull Time$200,000–$200,000 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Lead planning, coordination, and execution of large-scale field service projects, including equipment installations, modifications, maintenance programs, emergency service, training, and warranty activities. Manage project financials from quotation through invoicing, oversee contractor selection and performance, and coordinate staffing, travel logistics, and parts availability. Define project scope, prepare service estimates, and conduct Integrated Planning Sessions to ensure safety compliance, site acceptance testing, and issue resolution. Provide regular status updates, review service labor and expenses, and drive continuous improvement initiatives while supporting team development through hiring and coaching.
Required Qualifications
- Bachelor's degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management; or an associate degree/certificate with 10+ years relevant experience
- Proven project management experience overseeing complex technical service projects
- Strong problem-solving, decision-making, organizational, and communication skills
- Proficiency with Microsoft Office applications
- Ability to travel as required
- Experience with XA, Infor CRM, and CPQ systems
- Bilingual language skills
- Must be able to effectively lead and coach others
- Must be able to perform performance reviews
- Must be able to participate in hiring
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to drive effective communication across multiple departments
- Must be able to support field service team development
- Must be able to perform hiring
- Must be able to perform coaching
- Must be able to perform performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
- Must be able to ensure execution of project plans
- Must be able to ensure execution of safety requirements
- Must be able to ensure execution of customer communications
- Must be able to ensure execution of site acceptance testing
- Must be able to ensure execution of issue resolution
- Must be able to monitor service effectiveness
- Must be able to monitor equipment performance
- Must be able to monitor customer satisfaction
- Must be able to support field service team development
- Must be able to participate in hiring
- Must be able to participate in coaching
- Must be able to participate in performance reviews
- Must be able to ensure compliance with company and customer safety standards
- Must be able to promote a culture of continuous improvement
- Must be able to drive timely resolution of field issues
- Must be able to ensure projects are delivered safely, on schedule, within budget, and to customer satisfaction
- Must be able to oversee project financials
- Must be able to manage resource planning
- Must be able to drive effective communication across multiple departments
- Must be able to lead the planning, coordination, and execution of field service projects
- Must be able to manage project financial performance from quotation through invoicing
- Must be able to define project scope
- Must be able to prepare service estimates
- Must be able to communicate requirements to technical resources and stakeholders
- Must be able to select, negotiate, and manage contractors
- Must be able to coordinate staffing, travel logistics, parts availability, and third-party resources
- Must be able to review and approve service labor, expenses, and reports
- Must be able to provide regular project status updates
- Must be able to lead Integrated Planning Sessions (IPS)
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