Service Manager
On-siteReedley, California, United States
Job Summary
Oversee day-to-day operations of the service department, ensuring efficiency and high-quality service. Manage and mentor a team of service advisors and technicians, providing training and guidance. Develop strategies to improve department performance, customer satisfaction, and revenue. Schedule appointments, handle inquiries and complaints, maintain accurate records, monitor inventory, and prepare performance reports. Collaborate with sales and parts departments to streamline workflow. Requires proven automotive service management experience, strong communication skills, and proficiency in service software. Offers competitive salary, performance bonuses, health benefits, and a Monday through Friday schedule with major holidays off.
Required Qualifications
- Proven experience in a service management or leadership role
- Strong understanding of automotive repair and maintenance processes
- Excellent communication and customer service skills
- Ability to manage a team and work in a fast-paced environment
- Problem-solving skills
- Strong attention to detail
- Proficiency in service management software
- Proficiency in Microsoft Office Suite
- Ability to manage budgets and meet financial goals
Desired Qualifications
- ASE certification or equivalent
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