Service Manager
$31,200–$31,200 year
On-siteByron Center, Michigan, United States
Byron Center, Michigan, United StatesOn-siteFull Time$31,200–$31,200 yearSmall
Full TimeSmall
Job Summary
Supervise the operation of the service department, process work orders, and review customer quotes while incorporating safety into daily activities. Analyze department data to meet sales and profit goals, partner with Parts and Service Directors on performance metrics, and oversee weekly payroll audits. Monitor employee training progress, manage outside purchase orders, and ensure the condition of service vehicles and facilities aligns with company standards. Foster positive customer and employee relations while managing others with a focus on mutual respect and excellence.
Required Qualifications
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
- Good mechanical aptitude
- Ability to successfully manage others
- Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Desired Qualifications
- 2-4 years of previous management experience preferred
- Dealership experience is highly preferred
- Excellent written and verbal communication skills
- Good customer relations and people skills
- Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and Extend
- Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
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