Service Manager
$31,200–$31,200 year
On-siteSan Antonio, Texas, United States
EXPIREDSan Antonio, Texas, United StatesOn-siteFull Time$31,200–$31,200 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Manage frontline security operations by recruiting, training, and scheduling supervisors and officers while executing payroll and performance evaluations. Serve as the primary client contact to ensure protocols are upheld and minimize unbilled overtime through data-driven scheduling. Lead a dispersed team of security officers and supervisors, coordinating responses to escalated issues and maintaining safety, equipment, and supply standards. Utilize Business Intelligence platforms to track metrics, optimize schedules, and drive operational efficiency and revenue growth.
Required Qualifications
- Bachelor's degree in criminal justice, business, or a related field
- Associate's degree in criminal justice, business, or a related field
- High school diploma or equivalent
- Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience in leading development, and retaining a diverse team while building positive client relationships
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Excellent oral and written communication skills
- Knowledge of safety protocols and delivery service
- Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
- Minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
- Minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
Desired Qualifications
- Professional, articulate and able to use good independent judgment and discretion
- Experience managing a dispersed workforce in a multi-location operation
- Law enforcement, military and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing and scheduling experience
- Aptitude with security systems; CCTV, Access Control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
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