Service Manager (Agriculture/Turf)
On-siteWhiteford, Maryland, United States
Job Summary
Lead service operations by developing and enforcing department processes, scheduling work based on skill levels, and reviewing work orders for billing accuracy. Collaborate with senior leadership to establish annual goals, budgets, and marketing plans while identifying continuous improvement initiatives across service and parts. Manage customer clinics and promotional events, resolve invoice discrepancies, and ensure accurate warranty claim submissions. As the shop safety officer, enforce safety policies and maintain all tools and vehicles. Participate in monthly on-call rotations and perform additional duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license
- Ability to obtain and maintain a DOT Medical Certificate
- Ability to sit, stand, and walk for extended periods throughout the workday
- Frequent use of hands and fingers to operate a computer, keyboard, phone, and standard office equipment
- Occasional bending, stooping, kneeling, and reaching to access equipment, tools, or documentation
- Ability to lift and carry items up to 25 pounds occasionally
- Visual acuity sufficient to read documents, computer screens, and inspect equipment
- Ability to communicate effectively in person, over the phone, and in noisy shop environments
- May be required to work both indoors (office/shop) and outdoors in varying weather conditions
- Exposure to typical shop environments, including noise, dust, fumes, and moving mechanical parts
- Ability to safely navigate service bays, yards, and uneven terrain around equipment
- Occasional travel between dealership locations, customer sites, or events
Desired Qualifications
- 3+ years of experience in Service Department operations
- 1+ year of experience in Parts Department operations
- Proficient knowledge of mechanical, electrical, and hydraulic systems related to the repair and maintenance of turf equipment
- Basic understanding of financial principles, including budgeting, cost control, and profitability within Service and Parts Department operations
- Additional technical or industry-related education
- Strong organizational, communication, and problem-solving skills
- Proficient in the use of computer systems and business software relevant to service and parts operations
- Ability to lead, motivate, and develop team members in a fast-paced service environment
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