Service Manager
$100,000–$125,000 year
On-siteSuwanee, Georgia, United States
Job Summary
Lead the development of service technicians through ride-alongs, field coaching, structured training, and ongoing mentorship to improve technical ability, professionalism, and customer communication. Review jobs before, during, and after completion to strengthen diagnostics, workmanship, pricing, and quality while ensuring company standards are consistently met. Analyze technician KPIs, invoices, estimates, and callbacks to identify coaching opportunities and improve department performance. Recruit, interview, onboard, and develop new technicians while fostering a culture of accountability and continuous improvement. Collaborate with dispatch, warehouse, and leadership to improve communication, organization, and service processes. Set the standard for the department through integrity and a commitment to excellence.
Required Qualifications
- Significant residential plumbing service experience
- Valid driver's license with a clean driving record
Desired Qualifications
- Georgia Journeyman or Master Plumber license preferred, or the qualifications and willingness to obtain one within your first year of employment
- Previous leadership, mentoring, training, or management experience preferred
- Strong troubleshooting and diagnostic skills
- Comfortable reviewing KPIs, estimates, invoices, and technician performance
- Excellent communication, leadership, and customer service skills
- Residential HVAC experience is a plus, but not required
- ServiceTitan experience is a plus
- Strong organizational skills with a continuous improvement mindset
- Enjoy teaching and developing others
- Can build positive relationships while consistently holding people accountable to high standards
- Believe consistency comes from strong systems and training
- Stay calm under pressure and enjoy solving difficult problems
- Take ownership and continuously look for ways to improve the business
- Want to build a team that homeowners trust and technicians are proud to be part of
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