SERVICE MANAGER (47021)
$4,160,000–$4,160,000 year
On-siteElko, Nevada, United States
Elko, Nevada, United StatesOn-siteFull Time$4,160,000–$4,160,000 yearHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Oversee the service department's day-to-day operations, supervising technicians, managing repair and setup workflows, and handling invoicing procedures. Resolve customer complaints, approve invoices, provide repair cost quotes, and pursue new business opportunities to drive revenue. Manage the service truck fleet, coordinate with internal departments, and oversee financial performance including budgetary discipline and expense control. Ensure staff adherence to safety protocols, coordinate training, and maintain strong customer relationships while resolving warranty issues with manufacturers.
Required Qualifications
- Two years of higher education
- Three to five years of relevant work experience in marketing, customer relations, machine setup and repairs, management, and supervision of personnel and procedures
- Current, clean Class B CDL (Commercial Driver's License)
- Ability to work under pressure and manage multiple tasks efficiently
- Strong leadership and team-building capabilities
- Expertise in financial reporting and expense control within a service department
- Strong communication, negotiation, and problem-solving skills
- Ability to operate a computer keyboard and sit for extended periods
- Ability to supervise clerical and service repair work assignments
- Occasional travel required (approximately six times per year) to visit customers and vendors
- Must be able to perform assignments away from the home branch as needed
Desired Qualifications
- Knowledge of repair requirements, inventory lines, and service operations
- Familiarity with financial reporting and expense control processes for service departments
- Ability to provide training opportunities for self and staff to continuously enhance skills and competencies
- Knowledge of marketing strategies and techniques to acquire new business and expand the company's customer base
- Comfortable operating a computer and proficient with relevant software programs
- Skilled in performance management, negotiation, leadership, and motivating teams
- Ability to effectively manage stress while maintaining a positive, solution-oriented attitude
- Strong ability to plan, organize, and prioritize tasks to meet deadlines with a high degree of accuracy
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