Service Manager (12-month Fixed Term Contract)
On-siteLondon, England, United Kingdom
Job Summary
Design and optimize systems and processes for the Health Coaching team to improve efficiency, scalability, and consistent service delivery. Own a mix of operational and strategic projects, translating patient and commercial problems into measurable hypotheses and execution plans that drive engagement, retention, and quality outcomes. Lead cross-functional initiatives end-to-end, acting as the primary point of contact for senior stakeholders to define scope, remove blockers, and ensure timely delivery. Track key performance metrics to inform resource allocation and capacity planning, intervening where needed to maintain high standards as the team scales.
Required Qualifications
- 3+ years in operations, strategy, or a similar generalist role
- Confident with data — proficient in Google Sheets
- Hands-on operational experience — you've improved processes, managed systems, and run projects from start to finish
- Strong communicator — comfortable working with senior stakeholders, translating goals into clear plans, and keeping people aligned as things change
- A creative, positive problem-solver — you take initiative, find solutions, and stay constructive and flexible when things get complicated
- Strong collaborator — you care more about getting things done than getting credit, and you're happy to do the unglamorous work when it's needed
- Commercially aware — you understand how the business makes money and can connect your work to what actually matters
Desired Qualifications
- Familiarity with health coaching, nutrition, or patient-facing services
- Experience in digital health or a health-adjacent industry
- Background at a startup or scale-up
- People management experience
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