Service Management Specialist
On-siteSingapore, Singapore
Singapore, SingaporeOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Monitor service health and performance trends across strategic accounts to ensure delivery meets contractual SLAs and regulatory obligations. Drive continuous service improvement through data-driven analysis while overseeing post-RFS operational transitions, audits, and the full service lifecycle. Facilitate structured operational reviews to provide strategic recommendations and act as the key liaison between Customer Success and clients regarding service risks and optimization opportunities. Collaborate with Operations, CSMs, and support teams to align priorities, resolve escalations, and maintain governance across service delivery.
Required Qualifications
- 5+ years of relevant working experience
- Strong understanding of data centre operations and infrastructure services
- Full familiarity with the Customer Success function, its scope, and responsibilities
- Experience working within account teams to align overall service management with customer and business objectives
- Proven ability to manage service issue coordination and compliance requirements
- Experience leading customers and internal stakeholders through operational changes
Desired Qualifications
- Excellent problem-solving and data interpretation skills
- Able to convey complex concepts clearly across all levels
- Strong relationship builder and cross-functional team player
- Aligns service management with long-term customer goals
- Quickly assesses risks and develops practical solutions
- Highly structured approach to managing multiple priorities
- Focused on delivering measurable results
- Identifies, evaluates, and mitigates service-related risks proactively
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