Service Management Solution Architect
On-siteBengaluru, Karnataka, India
Job Summary
Define and execute IT programs for Service execution aligned with business growth and digital transformation goals. Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle. Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM, and billing systems. Oversee software application functional specification development and configuration for complex individual projects and/or across multiple, concurrent projects. Develops testing and data conversion strategies while ensuring design integrity of business process/business application solutions. Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions. Requires 10-12 years of experience in IT roles with 10+ years in Service Management for Service/Maintenance and Parts/Products, Resource scheduling and dispatching on digital platforms. Full-time, Bangalore, India.
Required Qualifications
- 10-12 years of experience in IT roles
- 10+ years in Service Management for Service/Maintenance and Parts/Products
- Resource scheduling and dispatching on digital platforms
- Experience in the after-market Sales & Service activities of discrete product manufacturing global companies
- Service Case execution
- Resource assignment and dispatching
- Labor confirmation
- Pass down reporting
- Part ordering
- Sales orders
- Part Confirmation
- Part return processes
- Installed Base
- Warranty Management
- SLAs
- Entitlements Implementation
- Service management process using SAP S/4HANA
- SAP ERP
- SAP Field Service Management FSM
- SAP CRM
- SAP Service and Asset Manager SSAM
- SAP Sales/Service Cloud V2
- Experience in Fiori apps and SAP CRM WebUI configuration
- Business roles
- Navigation
- UI enhancements
- Proven cross-functional integration knowledge with SAP SD
- Proven cross-functional integration knowledge with SAP FI
- CRM Middleware operations
- BDoc monitoring
- BDoc replication
- BDoc issue resolution
- Strong documentation capabilities
- Functional Specifications (FS)
- Process design documentation
- Solution mapping
- Excellent communication skills
- Leadership skills
- Solution architect skills
- Stakeholder engagement skills
- Ability to work effectively in a fast-paced, dynamic and global environment
- High capacity for complexity
- Strong ability to understand business needs
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- Location: Bangalore,IND
- Full time
- Assignee / Regular
- Relocation Eligible: No
Desired Qualifications
- Experience in Fiori apps and SAP CRM WebUI configuration, including business roles, navigation, and UI enhancements
- Proven cross-functional integration knowledge with SAP SD, FI, and related modules
- Extensive experience in CRM Middleware operations, BDoc monitoring, replication, and issue resolution
- Strong documentation capabilities, including Functional Specifications (FS), process design documentation, and solution mapping
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