Service Management - Infrastructure Engineer - IT1
On-siteNewcastle upon Tyne, England, United Kingdom
Job Summary
Own vulnerability remediation across servers, endpoints, and infrastructure platforms using tools like Qualys to identify, assess, and resolve security weaknesses. Plan and execute operating system and application patching activities while prioritizing efforts based on risk, exploitability, and business impact. Drive the reduction of critical and high-risk vulnerabilities by tackling backlogs and investigating recurring patching failures. Collaborate with Infrastructure and operational teams to schedule remediation, maintain accurate audit records, and contribute to KPI reporting. Work within established change and release management processes to enhance cyber resilience across the business.
Required Qualifications
- Experience supporting vulnerability remediation and/or patch management within enterprise environments
- A solid understanding of vulnerability management processes and remediation lifecycles
- Experience using security and vulnerability management tools such as Qualys
- Knowledge of operating system and application patching across complex technology estates
- The ability to assess and prioritise work based on risk and operational impact
- Strong problem-solving skills and a proactive approach to identifying and resolving issues
- Excellent communication and collaboration skills, with the ability to work effectively across technical teams
- Experience within ecommerce, travel, hospitality, leisure or another fast-paced consumer-facing environment
- Knowledge of personalisation, loyalty programmes or CRM-led digital experiences
- Professional Product Owner certification such as CSPO, PSPO or equivalent
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