Service Management Business Accountability Specialist
Hybrid · Irving, Texas, United States or Chandler, Arizona, United States
Job Summary
Participate in research, assessment, and documentation of regulatory adherence, risk mitigation, or control efforts; identify patterns/trends and opportunities for procedural or control improvements; conduct analyses of business operations, systems of record, technical assignments, or documentation; present concise findings and recommendations to facilitate issue resolution; collaborate with internal partners and stakeholders to ensure alignment and accuracy; engage in cross-organizational initiatives; demonstrate foundational AI literacy and use approved AI tools to support research, drafting, analysis, and decision support; apply data privacy and security standards when using AI tools; report to the office on a 3/2 hybrid schedule and provide weekly/monthly/quarterly metrics as needed; role emphasizes data quality review and trend analysis and requires ability to operate within Wells Fargo policies and tools.
Required Qualifications
- 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Strong analytical skills with high attention to detail and accuracy
- Problem solver with the ability to anticipate future consequences and trends
- Data analytics experience
- Technical experience with Network/Security devices, Service Management experience
- Certifications like ITIL v4 (bonus)
- Excellent verbal, written, and interpersonal communication skills
- Ability to interact with all levels of an organization
- Ability to quickly establish credibility to build and maintain effective working relationships
- Intermediate Microsoft Office skills
- Ability to work effectively in a team environment and across organizational levels
- Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities
- Ability to meet stringent deadlines and facilitate meetings or present information to an audience
- Experience utilizing ServiceNow Change, Problem, Incident and Reporting modules
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