Service Management Analyst
On-siteMelbourne, Victoria, Australia
Melbourne, Victoria, AustraliaOn-siteFull TimeTECHEnterprise
Full TimeEnterpriseTECH
Job Summary
Manage IT service assurance by ensuring the right people deliver the right outcomes at the right time. Produce reports and analyze service performance data while applying ITIL principles to maintain structured environments. Collaborate with stakeholders to support service desk, infrastructure, or managed services environments using ServiceNow or similar platforms. Maintain customer focus and integrity while developing professional capabilities within a team. This role is ideal for an Australian citizen with a demonstrated interest in IT management and a willingness to obtain ITIL certification.
Required Qualifications
- Demonstrated interest in Information Technology and Service Management
- Basic understanding of ITIL principles and IT Service Management processes
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and priorities within a structured environment
- Strong attention to detail
- Commitment to customer service
- Ability to work effectively within a team environment
- Must be an Australian Citizen
- Baseline Clerance is preferred OR eligible to obtain and maintain an Australian Government Baseline Security Clearance
Desired Qualifications
- ITIL Foundation certification or willingness to obtain certification
- Experience using ServiceNow or similar IT Service Management platforms
- Exposure to service desk, infrastructure, or managed services environments
- Experience producing reports and analysing service performance data
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