Service Line Manager- COPC Sports, Spine & Joint
On-siteWesterville, Ohio, United States
Job Summary
Oversee CSSJ Leads on timelines, budgets, quality metrics, and growth opportunities while managing onboarding, performance reviews, coaching, and conflict resolution. Drive financial performance by developing budgets, volume reviews, and resource utilization processes, then report metrics to Operations leadership. Lead cross-service line projects for program launches, technology rollouts, and workflow redesigns with quantifiable objectives. Coordinate space utilization and staffing models aligned with demand forecasting, and manage bi-weekly payroll, accounts receivable, and billing issues. Represent CSSJ in Operations/RBM meetings to surface priorities and translate initiatives back to physicians. Maintain strict confidentiality, ensure compliance with HIPAA and OSHA, and escalate potential risks regarding safety, budget, and staffing.
Required Qualifications
- At least seven (7) years of progressive office/practice management experience
- Experience managing through subordinate managers or leads
- Experience across multi-site or multi-service line operations
- Bachelor's degree in healthcare, business management or related field
- Equivalent education and experience to Bachelor's degree
Desired Qualifications
- Master's degree in healthcare administration, business administration or related field (MHA, MBA)
- Experience with Electronic Medical Records systems (Epic)
- Knowledge of medical terminology
- Knowledge of ICD-10 and CPT coding
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