SERVICE INTERVENTION MANAGER
On-siteBruguières, Occitanie, France
Job Summary
Manage the quality, conformity, and deadlines of service interventions within your perimeter while steering its profitability. Supervise itinerant operational teams, optimize their coordination, and ensure strict adherence to health, safety, and environmental regulations. Conduct customer visits to assess service quality, negotiate quotations, and develop after-sales sales, while ensuring manufacturer equipment upgrades and warranty compliance. Collect receivables, maintain accurate customer files, and resolve disputes. Guarantee working conditions, available tools, and proper application of business authorizations. Support team integration and skills development, and monitor working hours and absences.
Required Qualifications
- 2 to 3 years' higher education in a technical field
- 5 years' significant experience
- General management knowledge
- General commercial knowledge (customer relations, negotiation, etc.)
- Professional in the field technical (mechanical, electrical engineering, hydraulics, etc.)
- General knowledge of IT tools and information systems
- General knowledge of health, safety and environmental regulations
- General knowledge of management
- Intermediate level in English (B1)
Desired Qualifications
- Exemplarity
- Rigor
- Active listening
- Interpersonal skills
- Perseverance
- Analytical skills
- Sense of initiative
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