Service Foreman - Lead Diesel Technician/Mechanic
On-site · Menomonie, Wisconsin, United States
Job Summary
The Service Foreman - Lead Diesel Technician/Mechanic is responsible for coordinating service shop workflow, supervising technicians, and ensuring service jobs are managed effectively. This role includes assessing and diagnosing incoming service requests, managing repair orders, and communicating with customers about their vehicle repairs. Candidates must possess a formal technical school certificate, at least 5 years of relevant experience, effective communication abilities, and be able to obtain a CDL. Strong leadership skills and knowledge of warranty and company procedures are essential.
Required Qualifications
- Formal technical school graduate certificate/degree (or equivalent work experience)
- Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
- Effective written and verbal communication skills
- Ability to obtain a Commercial Driver's License (CDL)
- Familiarity with both DOS and Windows based computer programs
- Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
- Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
- The ability to work under pressure while prioritizing and processing several tasks simultaneously
- Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis
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