Service Express Agent

Answer guest requests via telephone, email, chat, and mobile devices; operate the switchboard to connect calls and relay messages. Log all requests into the computer system, coordinate with departments like Housekeeping, and follow up to ensure resolution. Provide information on room features, amenities, and local areas; process room service orders and record transactions in the point-of-sale system. Assist guests with internet access and entertainment, while maintaining professional appearance and adhering to company policies. Perform duties requiring standing, sitting, or walking for extended shifts, and lift objects up to 10 pounds.