SERVICE EXPERIENCE ADVISOR
$45,760–$45,760 year
On-siteDenver, Colorado, United States
Job Summary
Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar, listening actively to concerns and guiding them through appropriate service solutions. Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products in a consultative manner. Clearly communicate estimated pricing, timelines, and expectations at check-in, while assisting with basic troubleshooting and accurately routing work orders. Process service and point of sale transactions accurately to maintain minimum attachment rates and productivity standards. Obtain required certifications as directed by management and keep a clean, organized workspace. This entry-level opportunity blends technical understanding with strong interpersonal skills to deliver a high-touch experience, offering performance-based pay and commission opportunities for those passionate about technology and customers.
Required Qualifications
- High School diploma or equivalent
- Obtain required certifications as directed by management
Desired Qualifications
- experience in sales, hospitality, or customer service
- passionate about technology and customers
- eager to learn
- Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
- Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.