SERVICE EXPERIENCE ADVISOR
$37,440–$45,760 year
On-site · Fairfax, Virginia, United States
Job Summary
Service Experience Advisor at Micro Center’s Knowledge Bar serves as the frontline contact for walk-in or scheduled customers, guiding them through service solutions and offerings (e.g., PriorityCare+, Data Backup, ESET) with a consultative approach. The role includes communicating pricing and timelines, assisting with basic troubleshooting, routing work orders, processing transactions, maintaining an organized workspace, and obtaining required certifications as directed. It is an entry-level position that emphasizes customer-facing communication and product/service knowledge, with performance-based pay and commission opportunities.
Required Qualifications
- High School diploma or equivalent
- No prior technical experience required
- Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
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