Service Executive, Voluntary/Worksite Sales
On-siteWhite Plains, New York, United States
Job Summary
Respond to simple and complex inquiries, solve non-routine problems using independent judgment, and ensure client satisfaction with products and services. Coordinate with the Director of Enrollment, Voluntary Benefits Sales Consultants, and Client Service Manager to meet client needs and avert potential problems. Input and maintain contact data and service requests while assisting in preparing and scheduling new and existing client enrollments. Develop effective business partnerships to manage service issues proactively, communicating clearly with Billing, Eligibility, Claims, and Customer Service. Participate in regularly scheduled feedback sessions to support business goals. Requires a college degree or equivalent experience, strong organizational skills, and proficiency in Excel and Word.
Required Qualifications
- Proven success operating in a fast-paced, customer service environment
- Ability to multi-task and prioritize workload
- Strong organizational and time management skills
- Solid communication (written and verbal) and negotiation skills
- Strong PC skills to include Excel and Word
- College degree or equivalent work experience
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